Business Mediation to Avoid Litigation
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Business Advisor  

I understand that are facing serious business or organizational issues which are impacting overall results. During these difficult times, it is hard to imagine that things can get better, that there is a solution to the problem or that anything can help. Before I agree to work on the problem, I seek answers to the following questions:

bullet Do the parties acknowledge that there is an issue?
bullet Do they have a willingness to consider moving away from the status quo?

If you answered yes to these questions, it makes sense for us to talk. There is no obligation associated with this initial brief telephone consultation. Once I am comfortable that the climate is right, I am willing to take on the assignment. At that point, I quote a fixed fee to do the work.

The fee is based on the number of people primarily involved in the dispute or conflict. A fixed fee is established so that you are not concerned that the meter is running and that professional fees are open-ended. There are no surprises. Half of the fee is invoiced before the commencement of work; the balance is due upon completion. Once the fee is established, we get to work on solving the problem - without worrying about how much time we are spending or how much the process will cost.

All fees are subject to change without notice. Canadian 5% GST applies. Travel expenses outside of the Greater Toronto Area are billed at cost.

Should you incur costs to resolve the dispute?

"Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer exists." Edward de Bono

Conflict has hidden costs. Disputes distract those involved and impact their productivity and day to day lives. You may observe any one or more of the following:

bullet Employee turnover
bullet Reduction of sales
bullet Rumours in the marketplace
bullet Personal stress
bullet Breakdown in trust and communication
bullet Drop in customer satisfaction

In many cases, people wait until the problem is unbearable to finally seek assistance. I look forward to helping you "see" how the problem can be resolved so that everyone can move forward.
Michael J. Marmur, CMC

Please call Michael Marmur at 416-410-3311 for a telephone consultation


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